GENERAL TERMS AND CONDITIONS
1. CONCEPTS
1.1.The owner and operator of the website is hotels & restaurants Krumlov s.r.o., with headquarters in Prague 1 - Nové Město, Salvátorská 931/8, identification number.
1.2. Establishments are accommodation establishments through which the Operator provides accommodation services and services related to them. For the purposes of these Terms and Conditions, Establishments means: (hereinafter collectively referred to as the „Establishments“). 1.3. The Resident is a natural or legal person ordering accommodation services offered through this website in individual Establishments (hereinafter referred to as "Resident"). 2. GOVERNING PROVISIONS
Hotel Latrán, Latrán 74/75, 381 01 Český Krumlov
Hotel Leonardo, Soukenická 33, 381 01 Český Krumlov
Hotel Krčínův Dům, Kájovská 54, 381 01 Český Krumlov
Apartmány Latrán 43, Latrán, 381 01 Český Krumlov
Apartmány U Zvonu, Po Vodě 98, 381 01 Český Krumlov
Aparthotel & Wellness Knížecí cesta, Bližší Lhota 11, 384 51 Horní Planá
2.1.These Terms and Conditions (hereinafter referred to as Terms and Conditions) of hotels & restaurants Krumlov s. r.o., with registered office at Prague 1 - Nové Město, Salvátorská 931/8, identification number, Civil Code (hereinafter referred to as the "Civil Code"), the mutual rights and obligations of the parties arising in connection with online booking of accommodation and related services, i.e. the offer to conclude an accommodation contract in accordance with the provisions of §§ 2326 et seq. of the Civil Code made by the Resident and the acceptance of the offer by the Accommodation Provider (hereinafter referred to as "Accommodation Agreement") via the reservation system at the Internet address www.hotely-krumlov.cz (hereinafter referred to as "Website").
2.2. The Terms and Conditions further regulate the rights and obligations of the contracting parties when using the Website and other related legal relations. By visiting and browsing the Website, by any use of the Website and/or by making a reservation, the Guest declares that he/she has read these Terms and Conditions, that he/she understands them and agrees to them.
2.3. Provisions deviating from the terms and conditions may be negotiated in the accommodation contract. Deviating provisions in the accommodation contract take precedence over the provisions of the terms and conditions.
2.4. The provisions of the terms and conditions are an integral part of the accommodation contract. The accommodation contract and the terms and conditions are drawn up in the Czech language. The accommodation contract can be concluded in the Czech language.
2.5. The wording of the Terms and Conditions may be unilaterally changed or supplemented by the Accommodation Provider. This provision shall not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.
3. ACCOMMODATION CONTRACT
3.1. Any presentation of the Services posted on the Website is for informational purposes only and the Accommodation Provider is under no obligation to enter into an accommodation contract in respect of such Services. The provisions of Section 1732(2) of the Civil Code shall not apply.
3.2. An offer to conclude an accommodation contract shall be understood only as an enquiry sent to the Accommodation Provider by the Resident via an electronic form placed on the Website.
3.3. The Accommodation Contract is concluded upon acceptance of the offer according to point 3.2 of the Terms and Conditions by the Host via the electronic Booking Confirmation. The Booking Confirmation contains in particular: the contact details of the Accommodation Provider, the contact details of the Resident, the date of arrival, the date of departure, the number of nights, the number of persons and payment instructions, the prices of accommodation and services (hereinafter referred to as "Reservation Confirmation"). Acceptance of the offer shall become effective upon delivery of the Booking Confirmation to the Resident by e-mail, to the Resident's e-mail address listed in the Website's booking system.
3.4. If an offer is responded to with an amendment or deviation that does not materially change the terms of the offer, this is not an acceptance of the offer, but a rejection of the offer and the making of a new offer. Section 1740(3) of the Civil Code is excluded.
3.5. Depending on the nature of the offer (type of offer, number of persons, amount of the price of services), the Host is entitled to ask the Guest for additional confirmation of the order (for example, in writing or by telephone).
3.6. By concluding the accommodation contract, the Accommodation Provider undertakes to provide the services to the Resident according to the accommodation contract and the Resident undertakes to pay the agreed price to the Accommodation Provider for the services.
3.7. The Resident agrees to the use of remote means of communication in the negotiation of the Accommodation Contract. The costs incurred by the Resident when using remote means of communication in connection with the conclusion of the accommodation contract (costs of internet connection, costs of telephone calls) are borne by the Resident.
4. PRICE OF SERVICES AND PAYMENT TERMS
4.1. The price of services and any costs associated with the provision of accommodation services under the accommodation contract may be paid by the Resident to the Accommodation Provider in the following ways:
- in cash at the Operator's premises at the address indicated in the booking confirmation, or
- by wire transfer to the account of the Accommodation Provider in CZK: no. 266701509/0300, in EUR: no. 268838015/0300, BIC: CEKOCZPP, IBAN: CZ43 0300 0000 0002 6883 8015, kept at ČSOB, branch Komenského 802/17, Jablonec nad Nisou, hereinafter referred to as "account of the Accommodation Provider"); or
- cashless payment by credit card.x
5. CANCELLATION POLICY - Hotel Latrán, Leonardo, Krčínův Dům
5.1. For the purposes of these Terms and Conditions, Establishments means Individual guest (1 - 4 rooms):
No cancellation fee will be charged for cancellations made no later than 24 hours before the expected start of services as per the Booking Confirmation (i.e. no later than 14:00 1 day before the arrival date).
Cancellation of the reservation in less than 24 hours before the expected start of the services according to the Booking Confirmation (i.e. Between 14:00 hours of the previous day and the start of the booked services) or in case of no-show, the Host is entitled to charge a cancellation fee of 100% of the booked services for the first night according to the confirmed booking.
5.2. Group booking (5 or more rooms):
Storage charges will be payable by the Resident to the Landlord in the event of cancellation of the dates booked and confirmed in writing, subject to the terms and conditions set out below:
30 - 11 days prior to arrival including 25% of the total price;
10 - 3 days prior to arrival including 50% of the total price;
2 - 1 days prior to arrival 75% of the total price;
1 - 0 days prior to arrival 100% of the total price.
6. RIGHTS AND OBLIGATIONS OF GUESTS – HOTEL LATRÁN, LEONARDO, KRČÍNŮV DŮM
6.1. Accommodation is available to the Resident on the day of arrival from 14:00 to 20:00. Earlier accommodation is possible only by prior agreement with the reception. Late check-in must be notified to the reception by phone or in writing.
6.2. The guest is obliged to vacate the room on the day of departure no later than 11:00.
6.3. On arrival, each Resident is required by law to present to the Accommodation Provider for inspection immediately upon arrival his/her ID card or other valid ID, passport or other travel document within the meaning of the Act on the Residence of Foreigners in the Czech Republic. For foreigners, in addition to the above, it is necessary to record the address of permanent residence, visa and purpose of stay.
6.4. The Resident or persons accommodated with him/her shall be liable to the Accommodation Provider for any damage caused intentionally or unintentionally on the premises of the accommodation facility.
6.5. If the Resident has any comments on the quality of the services provided, the scope or content of the services provided, he/she is obliged to submit his/her requests directly to the reception without undue delay during the stay so that they can be rectified on the spot.
7. CANCELLATION TERMS - Apartmány Latrán 43, Apartmány U Zvonu, Aparthotel & Wellness Knížecí cesta
7.1.In order to accept the reservation, the accommodation facility is entitled to request payment of a deposit of up to 100% of the estimated amount of the accommodation, unless otherwise agreed.
7.2. The guest is obliged to pay the deposit on the due date as stated in the Booking Confirmation, usually within 14 days prior to arrival. Failure to do so will invalidate the reservation.
7.3. If the Guest cancels the reservation, the deposit is non-refundable and is counted as a cancellation fee.
7.4. The accommodation provider is entitled to charge a cancellation fee in the following cases of cancellation or non-arrival on the day of arrival according to the Booking Confirmation:
- No cancellation fee will be charged in case of cancellation within 14 days prior to the date of arrival;
- Cancellation within a period of time less than 14 days prior to the arrival date including the arrival date or non-arrival as per arrival date will incur a cancellation fee of 100% of the total accommodation cost.
8. RIGHTS AND OBLIGATIONS OF GUESTS – APARTMÁNY LATRÁN 43, APARTMÁNY U ZVONU, APARTHOTEL & WELLNESS KNÍŽECÍ CESTA
8.1. Accommodation is available from 15:00 to 20:00 on the day of arrival. Earlier accommodation is possible only after agreement with the reception. Late check-in must be notified to the reception by phone or in writing.
8.2. The accommodated person is obliged to vacate the room on the day of departure no later than 11:00.
8.3. On arrival, each guest is obliged by law to present to the Accommodation Provider for inspection immediately upon arrival his/her ID card or other valid ID, passport or other travel document within the meaning of the Act on the stay of foreigners in the territory of the Czech Republic. For foreigners, in addition to the above, it is necessary to record the address of permanent residence, visa and purpose of stay.
8.4. The accommodated person or persons accommodated with him/her shall be liable to the Accommodation Provider for any damage caused intentionally or unintentionally on the premises of the accommodation facility.
8.5.9.1. The protection of personal data of the Resident, who is a natural person, is provided by Act No. 101/2000 Coll., on the Protection of Personal Data, as amended.
9.2. The Resident agrees to the processing of the following personal data of his/her: name and surname, residential address, billing address, identification number, tax identification number, e-mail address, telephone number (hereinafter collectively referred to as "personal data").
9.3. The Resident agrees to the processing of personal data by the Accommodation Provider for the purpose of exercising the rights and obligations under the Accommodation Contract.
9.4. The Resident acknowledges that he/she is obliged to provide his/her personal data correctly and truthfully when making an order from the web interface of the shop and that he/she is obliged to inform the Accommodation Provider without undue delay of any change in his/her personal data.
9.5. The Resident confirms that the personal data provided is accurate and that he/she has been instructed that this is a voluntary provision of personal data.
9.6. In the event that the Resident believes that the Accommodation Provider carries out processing of his/her personal data which is contrary to the protection of the Resident's private and personal life or contrary to the law, in particular if the personal data is inaccurate with regard to the purpose of its processing, he/she may ask the Accommodation Provider for an explanation or request that the Accommodation Provider remedy the situation thus created.
9.7. If the Resident requests information about the processing of his/her personal data, the Host is obliged to provide him/her with this information. The Host has the right to charge a reasonable fee for providing the information under the previous sentence, not exceeding the costs necessary to provide the information.
10. RELATED PROVISIONS
10.1.If the relationship related to the use of the Website or the legal relationship based on the accommodation contract contains an international (foreign) element, then the parties agree that the applicable law is the law of the Czech Republic. This is without prejudice to the consumer's rights arising from generally binding legal regulations.
10.2. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Amendments and supplements to the accommodation contract or the terms and conditions shall be in writing.
10.3. The accommodation contract, including the terms and conditions, is archived by the Host in electronic form and is not accessible.
THE OPERATING RULES OF WELLNESS SERVICES
- The name and the adress of the operator:
Aparthotel & Wellness Knížecí Cesta, Bližší Lhota 11, 384 51, Horní Planá
hotels & restaurants Krumlov s.r.o., IČO: 03453057, DIČ: CZ03453057
Valid from 20.12.2018, Made by: Petr Zemek, director of company - Every person entering the Wellness Centre is obliged to observe the designated opening hours. Operating hours of the Wellness are from 9:00 a.m. to 9:00 p.m. every day. The operator reserves the right to change the operating hours for technical or operational reasons.
- Entrance to the area of the Wellness services (just below Wellness) is possible after the registration at the hotel reception, where the guest will receive the electronic chip, appropriately clothes and basic instructions about using wellness services. Time at the Wellness is conditional by observance this Operating rules.
- Every guest enter in to the Wellness on your own risk and own responsibility. Saunas are recommended to the healthy persons. People who never been at saunas we recommended to speak about it with their doctor.
- Every person who enter in to the Wellness is required to behave in such a way as to avoid damage to Wellness and the equipments. It is also required to manintain cleanlinnes, tidiness and basic hygienic rules.
- The Operator of Wellness reserves agreement to decline enter or evolve every person without compensation, who fails to comply the operating rules, instructions of the Wellness empolyee or if the empolyee finds the behavior unfair.
- Each person, who will see at the Wellness area a safety hazard or fault which can damaged some property, is obliged to report it to the receptionist.
- When is somebody injured, everyone who see it, is obliged to report it to the receptionist. The Operator of the Wellness is not responsible for the damage to property or healthy visitors, if they are caused by irresponsible behavior of the visitors.
- In to the Wellness is forbidden to bring an alcoholic drinks, drugs, narcotic and psychotropic substances, glass or glass items and other dangerous items, which can hurt somebody or damage property. The empolyee of reception dediced about the safety and unsafety of items.
- In the Wellness is forbidden smoke and eating food (except fresh fruit).
- In to the Wellness is prohibited entrance of any animals.
- Duty of every visitor of the Wellness is to hand any found items in the Wellness to the reception.
- Because of the hygienic rule sis forbidden bathing childern under 3 years.
- The Operator of the Wellness doesn´t assumed any liability for damageto property and health incurred by the visitor due to his fault.
- The operator of Wellness doesn´t assumed any responsibility for the loss or theft of things by others.
- Compensition for any damage caused by visitor will be recovered in accordance with the applicable Czech legislation.
We wish you a pleasant and undisturbed stay at Hotel Knížecí Cesta.
